Authors: George R. Maughan (Indiana State University) , Tracey Anderson (West Virginia University)
In 2001, Hendricks & Singhal ended the myth that Total Quality Management (TQM) was just another management trend. Their research showed a positive link between financial performance and quality over time. Companies that won quality awards had more hires, stronger stock performance, and increased sales and total assets. Since that time, interest in quality training has gained new attention. Expenditures on International Standards Organization (ISO) certification remain constant as the economic impact of the European Union has solidified. In addition, a new wave of interest in quality training has begun as training requirements for late adopters grows. The recent addition of not-for-profits to the Baldrige Award have increased the demand for quality training as well. Under these circumstances industry trainers and technology educators would be wise to dust off copies of TQM publications (i.e. Brown, 1994) in order to gain new insight into ways to increase worker skills, knowledge and abilities in the new TQM high performance workplace.
Keywords: curriculum|distance learning|higher education|quality|teaching methods
How to Cite: Maughan, G. R. & Anderson, T. (2005) “Linking TQM Culture to Traditional Learning Theories”, The Journal of Technology, Management, and Applied Engineering. 21(4).