Quality Model in Web-Based Distance Learning: A Case Study

  • Terry Bilke (Midwest Independent System Operator)
  • Jingqing Xia (Vectron International, Inc.)
  • Bill D. Bailey (Indiana State University)
  • Suhansa Rodchua (Central Missouri State University)
  • John Sinn (Bowling Green State University)


The combination of today’s mobile workforce, expanding internet technology and the need for lifelong learning has sparked a demand for web-based distance learning degree programs. A consortium of five universities offering a Doctoral of Philosophy (Ph. D.) degree through distance learning is challenged to develop a system for quality improvement. This study proposes a quality system model, design and implementation that could provide an effective guideline for the consortium program to supply high quality services. This research documents selected existing processes, reviews relevant standards and good practices, analyzes strengths and weaknesses of the program, and develops the start of a model to assess and improve quality of web-based learning. This research focuses primarily on doctoral education. However, it is believed that much of what is presented may also be applicable to other programs.

Keywords: curriculum|distance learning|philosophy|quality|research|teaching methods

How to Cite:

Bilke, T. & Xia, J. & Bailey, B. D. & Rodchua, S. & Sinn, J., (2006) “Quality Model in Web-Based Distance Learning: A Case Study”, Journal of Industrial Technology 22(4).

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Published on
01 Oct 2006