Articles

Standing on the Other Side of the Reference Desk

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Abstract

In the course of conducting research at numerous repositories across North America, this archivist encountered some incidents that did not reflect well upon the providers of information service. Believing that we can all learn from the mistakes of fellow practitioners, the author describes some of his more memorable vexing experiences as examples for other institutions to avoid. Following these accounts, he offers possible explanations for deficient reference practices and shares some ideas on how they can be prevented in the future.

How to Cite:

Barnett, L., (1994) “Standing on the Other Side of the Reference Desk”, Archival Issues 19(2), 119–129. doi: https://doi.org/10.31274/archivalissues.10639